We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•We deliver across Papua New Guinea and the world•
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Delivery & Shipping Policy

LastUpdated: 6/24/2026

Delivery & Shipping

1. Order Processing

Orders are processed within 3 business days after payment confirmation, excluding weekends and public holidays.

2. Delivery Methods

Customers may select from available delivery or collection options during checkout, including:

  • Home Delivery
  • Click & Collect (where available)

3. Delivery Timeframes

Delivery timelines vary depending on delivery location, courier availability, and external factors. Estimated delivery timelines are provided as a guide only.

4. Shipping Fees

Shipping fees are calculated based on delivery location, order size, and selected delivery method. Applicable delivery charges will be displayed during checkout.

5. Tracking Orders

Customers may:

  • Receive tracking updates via email
  • Track order progress directly through the Jack's of PNG mobile app

6. Delivery Delays

Jack's of PNG is not responsible for delays caused by weather conditions, courier disruptions, customs clearance, or unforeseen circumstances.

7. International Shipping

International shipping availability, pricing, duties, taxes, and delivery timelines may vary depending on destination country regulations.

8. Failed Deliveries

If delivery attempts are unsuccessful due to incorrect details or customer unavailability, additional delivery charges may apply.

9. Click & Collect

Customers selecting Click & Collect will receive notification once orders are ready for collection at the selected store.

Sales Return Policy

To return an item, email or WhatsApp our online customer service team at support@jackspng.com / +675 82200643

Returns must meet our sales & exchange Policy:

  • Initiated within 7 days of delivery.
  • Item is defective, damaged, or not as described.
  • Proof of purchase is required.
  • Products must be in saleable condition unless faulty.

How to return a product:

Email support@jackspng.com or WhatsApp on +675 82200643 with your return request, including the order confirmation receipt and item photos.

  1. Our customer service team will arrange a replacement and confirm the collection or delivery method.
  2. Once your return is approved, send the product to the address provided by our team below:

Jack's of PNG Warehouse
Jacks Retail (PNG) Limited
Section 38 Lot 33, Steamships Compound, Waigani Drive
P.O. Box 255, Port Moresby, Papua New Guinea

Exchanges or Refunds

  • Items can be exchanged or refunded within 7 days of purchase/delivery with the original receipt.
  • Products must be unused, in original condition with tags attached, and not altered, damaged, or worn.
  • Refunds/exchanges are not applicable for normal wear and tear or damage caused by external agents (e.g., perfume, water).
  • Online return delivery fees are the customer's responsibility unless the wrong item was sent.
  • Refunds are processed within 5–10 business days, depending on your bank.
  • We reserve the right to decline returns if items are not in saleable condition.

Restrictions and Exceptions

Please choose carefully when purchasing the following products, as change of mind exchanges will not be provided:

  • Gift vouchers
  • Fragrances
  • Watches
  • Underwear

Damaged or Lost Products

Jack's of PNG is not liable for goods damaged or lost in transit. For insured shipments, refer to our Delivery and Shipping guidelines to file a claim.

Warranties or Guarantees

If a product is faulty and under warranty, it may need assessment by the manufacturer or service agent. For a major failure, you can request a repair or exchange with:

  • The original receipt or proof of purchase.
  • The product's warranty/guarantee card.