Delivery & Shipping Policy

1. Order Processing

Orders are processed within 3 business days after payment confirmation, excluding weekends and public holidays.

2. Delivery Methods

Customers may select from available delivery or collection options during checkout, including:

• Home Delivery
• Click & Collect (where available)

3. Delivery Timeframes

Delivery timelines vary depending on delivery location, courier availability, and external factors. Estimated delivery timelines are provided as a guide only.

4. Shipping Fees

Shipping fees are calculated based on delivery location, order size, and selected delivery method. Applicable delivery charges will be displayed during checkout.

5. Tracking Orders

Customers may:

• Receive tracking updates via email
• Track order progress directly through the Jack's of PNG mobile app

6. Delivery Delays

Jack's of PNG is not responsible for delays caused by weather conditions, courier disruptions, customs clearance, or unforeseen circumstances.

7. International Shipping

International shipping availability, pricing, duties, taxes, and delivery timelines may vary depending on destination country regulations.

8. Failed Deliveries

If delivery attempts are unsuccessful due to incorrect details or customer unavailability, additional delivery charges may apply.

9. Click & Collect

Customers selecting Click & Collect will receive notification once orders are ready for collection at the selected store.