Terms & Conditions
Last Updated: 25 June 2026
1. Use of Website & Mobile App
You confirm that you are at least 18 years old or using the platform under supervision. You agree to use the platform lawfully.
2. User Accounts
Customers may create an account to access features such as purchases, order tracking, loyalty rewards, and returns.
You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.
Jack's of PNG reserves the right to suspend or terminate accounts in cases of misuse, fraudulent activity, or suspicious behavior.
3. Purchasing
Orders are confirmed upon successful payment and receipt of an order confirmation email. Jack's of PNG reserves the right to refuse or cancel any order suspected of fraudulent activity, pricing errors, or misuse.
4. Pricing & Payment
Prices may change without notice. Additional charges such as delivery fees, customs duties, taxes, and related charges may apply depending on the delivery location and payment method.
5. Delivery & Title
Orders are dispatched within 5 business days where applicable. Delivery timelines provided are estimates only and may vary depending on location, courier operations, weather conditions, or external factors. Ownership of goods transfers upon successful delivery.
6. Returns & Exchanges
Returns and exchanges are subject to the Jack's of PNG Sales, Exchanges & Returns Policy. Customers may request eligible returns through the Jack's of PNG mobile app, subject to review and approval.
7. Order Changes & Cancellation
Orders may be cancelled within 24 hours of placement through the Jack's of PNG mobile app or by contacting customer support. Once an order has been processed or dispatched, cancellations or modifications may no longer be possible.
8. User Conduct
Fraudulent, abusive, illegal, or unauthorized use of the platform may result in suspension or termination of access.
9. Intellectual Property
All content, branding, graphics, logos, designs, text, and images remain the property of Jack's of PNG and may not be copied, reproduced, or used without permission.
10. Limitation of Liability
Jack's of PNG shall not be liable for indirect, incidental, or consequential damages arising from the use of the website, mobile app, or services.
11. Governing Law
These terms are governed by the laws of Papua New Guinea.
12. General
Jack's of PNG reserves the right to update these terms at any time. Continued use of the platform indicates acceptance of any revised terms.