Jack’s Rewards Terms & Conditions

Membership in Jack’s Rewards is free to join.

To participate, members must:

• Provide accurate & complete registration details
• Accept these Terms & Conditions
• Maintain only one active membership account per person unless otherwise approved by Jack’s of PNG.

Download the Jack’s of PNG Mobile App and complete the registration process to join.

1. 1.Download the Jack’s of PNG Mobile App from the Apple Store or Google Play Store.
2. 2.Create an account & complete the required registration details.
3. 3.Instantly become a Jack’s Rewards member.

Important: Your registered email address will be the primary contact for Jack’s Rewards communications.

In-store: Present your digital membership card in the Jack’s App at checkout.

Online: Sign in to your registered account before completing your purchase.

Important: Only verified purchases successfully linked to your membership account will qualify for Reward Points, Status Credits and member benefits.

Members will earn 1 Reward Point for every K1 spent on eligible purchases.

Rules:

• Reward Points are calculated on the amount paid after discounts and promotions.
• Reward Points are added after the purchase is successfully completed.
• If a purchase is returned, refunded or cancelled, any Reward Points earned from that purchase may be removed from the member’s account.
• Reward Points cannot be exchanged for cash or transferred to another member, unless approved by Jack’s of PNG.

Reward Points Are Not Earned From:

• Gift cards.
• Lay-by deposits until the lay-by is fully paid.
• Cancelled or refunded purchases.
• Products or promotions that Jack’s of PNG has excluded from earning Reward Points.

Members will earn 1 Status Credit for every K2 spent on eligible purchases.

How Status Credits Work:

• Status Credits are used for tier progression only.
• Status Credits cannot be redeemed for rewards.
• Status Credits reset to zero at the end of each membership year.
• Membership tiers are determined by the Status Credits earned during each membership year.

Important: Tier benefits may vary by membership level and may be updated from time to time.

Reward Points may be redeemed through the Jack’s Rewards Catalogue for selected rewards, products or offers.

Redemption Rules:

• Each reward has a fixed points value.
• Rewards are subject to availability and may be changed or withdrawn without notice.
• Points cannot be exchanged for cash.
• Points cannot be sold, transferred or combined between accounts unless approved by Jack’s of PNG.

Members are responsible for keeping their account details accurate and up to date.

You can access your account through:

• Jack’s of PNG Mobile App - full access.
• Jack’s of PNG website - limited access, where available.

Account Security:

• If you believe your account has been lost, compromised or accessed without authorisation, notify Jack’s of PNG immediately.
• Jack’s of PNG may suspend access, investigate suspicious activity and take reasonable steps to protect your account.

What is considered inactive?

If there is no qualifying transaction on your account for 12 consecutive months, all accumulated Reward Points may be forfeited.

Keeping Your Account Active: A qualifying transaction within the 12-month period will keep your account active.

Reminder: Jack’s of PNG may issue reminder communications before points are forfeited but is not obligated to do so.

Jack’s of PNG reserves the right to modify, suspend or discontinue the Jack’s Rewards program, including but not limited to:

• Points earning rates.
• Redemption values.
• Tier thresholds.
• Rewards and benefits.
• Promotional campaigns.
• Program rules and features.

How Changes Will Be Communicated:

Changes may be communicated through the Jack’s App, website, email, in-store notices or other official channels.

Jack’s of PNG may suspend or terminate a membership account where a member has:

• Breached these Terms & Conditions.
• Provided false or misleading information.
• Attempted to manipulate, exploit or abuse the loyalty system.
• Engaged in suspected fraud or misconduct.

If Membership Is Terminated: Where an account is terminated for misuse, unused points or rewards may be cancelled without compensation.

Cancelling Your Membership: Members may request voluntary cancellation of their membership at any time.

Personal information collected through Jack’s Rewards will be handled in accordance with Jack’s of PNG’s Privacy Policy and applicable legal requirements.

Information may be used for membership administration, customer support, analytics and marketing communications where permitted.

If you need assistance with your Jack’s Rewards membership, including Reward Points, rewards, tier status, membership benefits, your digital membership card, account access or reward redemption, contact the Jack’s Rewards Support Team: rewards@jackspng.com.

Jack’s of PNG reserves the right to request verification of membership details or identification when assisting with account-related enquiries, reward adjustments or membership support. Response times may vary depending on the nature of the enquiry and verification requirements.