Jack's Rewards Terms & Conditions

Membership in Jack's Rewards is free to join. To participate, members must:

• Provide accurate & complete registration details
• Accept these Terms & Conditions
• Maintain only one active membership account per person unless otherwise approved by Jack's of PNG.

Jack's of PNG reserves the right to refuse, suspend or terminate membership where fraud, misuse, duplication or false information is identified.

Download the Jack's of PNG Mobile App & complete registration to join the program.

1. 1.Download the Jack's of PNG Mobile App from the Apple Store or Google Play Store.
2. 2.Create an account & complete the required registration details.
3. 3.Instantly become a Jack's Rewards member.

Important Rules:

• Membership is free with no joining or annual fee.
• One membership account per customer.
• Duplicate or fraudulent accounts may be suspended or removed.
• Customer email address will be the primary communication contact.

In-Store: Members must present their digital membership card / barcode within the mobile app at checkout.

Online: Members must be logged into their registered account when shopping online.

Note: Only verified purchases successfully linked to the membership account will qualify for Reward Points, Status Credits and member benefits.

Members will earn 1 Reward Point for every K1 spent on eligible purchases.

Rules:

• Points are calculated on net spend after discounts, promotions or approved adjustments.
• Points are credited after successful transaction completion.
• Points may be reversed or adjusted for cancelled, refunded or reversed transactions.

Important Note:

Reward Points are promotional in nature, have no cash value, and cannot be transferred unless approved by Jack's of PNG.

Points are not earned on:

• Gift cards.
• Lay-buy deposits (until fully paid, if approved by Jack's of PNG).
• Cancelled or refunded purchases.
• Excluded promotional items as determined by Jack's of PNG.

Members will earn 1 Status Credit for every K2 spent on eligible purchases.

Important Rules:

• Status Credits are used for tier progression only.
• Status Credits cannot be redeemed for rewards.
• Status Credits reset to zero after 365 days at the end of each membership year.
• Membership tiers are reviewed periodically based on qualifying spend and / or Status Credits.

Tier benefits may vary by membership level and may be updated from time to time.

Reward Points may be redeemed through the Jack's Rewards Catalogue for selected rewards, products or offers.

Redemption Rules:

• Each reward has a fixed points value.
• Rewards are subject to availability and may be changed or withdrawn without notice.
• Points cannot be exchanged for cash.
• Points cannot be sold, transferred or combined between accounts unless approved by Jack's of PNG.

Members are responsible for keeping their account details accurate and up to date.

Members may access their account through:

• Jack's of PNG Mobile App (full access)
• Jack's of PNG Website (limited access, where available)
• In store customer assistance

If a member believes their account has been lost, compromised or accessed without authorization, they must notify Jack's of PNG immediately.

Jack's of PNG may suspend access, investigate suspicious activity and take reasonable steps to protect the account.

Jack's of PNG is not responsible for any loss of points or rewards resulting from unauthorized use before notification is received.

Accounts with no qualifying transaction for 12 consecutive months may forfeit all accumulated Reward Points.

A qualifying transaction within the 12 month period will keep the account active.

Jack's of PNG may issue reminder communications before forfeiture but is not obligated to do so.

Jack's of PNG reserves the right to modify, suspend, or discontinue the Jack's Rewards program, including but not limited to:

• Points earning rate
• Redemption values
• Tier thresholds
• Rewards and benefits
• Promotional campaigns
• Program rules and features

Any changes may be communicated through the mobile app, website, email, in-store notices or other official channels.

Jack's of PNG may suspend or terminate a membership account where a member is found to have:

• Breached these Terms & Conditions
• Provided false or misleading information
• Attempted to manipulate, exploit, or abuse the loyalty system
• Engaged in suspected fraud or misconduct

Where an account is terminated for misuse, any unused points or rewards may be cancelled without compensation.

Members may also request voluntary cancellation of their membership at any time.

Jack's of PNG will use reasonable efforts to ensure accurate points balances, transaction processing, and system availability.

However, Jack's of PNG is not liable for loss, delay, inconvenience or damage arising from:

• System outages or technical failures
• Delayed synchronization between systems
• Incorrect information supplied by the member
• Unauthorized access prior to notification
• Events beyond reasonable control

Customer personal information collected under the program will be handled in accordance with Jack's of PNG privacy policy and applicable legal requirements.

Information may be used for membership administration, customer support, analytics and marketing communications where permitted.

For any enquiries relating to the Jack's Rewards Loyalty Program, including loyalty points, rewards, tier status, membership benefits, digital membership card, account access, or rewards redemption, members may contact the Jack's Rewards Support Team via:

Jack's of PNG reserves the right to request verification of membership details or identification when assisting with account-related enquiries, reward adjustments or membership support.

Response times may vary depending on the nature of the enquiry and verification requirements.